Software Engineer

Finding the right professional filmmaker or photographer is a hard problem. In the US, the annual market is $15B, with the biggest player owning less than 1%. SmartShoot seeks to solve this problem by finding the right, high-quality professional for brands and consumers that need personalized work. In 2013, our pro community earned over $4M on our platform, shooting in every state in the US and in many cities around the world. Having made a profit last year, and with the support of some of Silicon Valley’s best investors and advisors, we want to take these great customers and build to scale.

We’re looking for self-motivated individuals to join our small engineering team as we grow our business. You’ll be a key member of a small, flat team of smart engineers architecting and building out the SmartShoot platform for SEO, lead gen and management; contract, billing, and payment systems; digital asset review and management; and partner integration. You will have a large impact on the future systems we build and room to grow with us as we scale. The role is hands on coding in a collaborative environment where you are expected to bring your A game to the table and contribute to the architectural decisions and implementation recommendations. We are building new features in a fresh Python stack as we migrate away from our PHP origins. We are looking for talent that has a strong computer science background, agnostic about languages and who is excited about building a web application that will be a next-generation internet landmark.

Requirements:

• Smart and gets things done
• Minimum 3 years professional experience
• BS degree in computer science or equivalent experience
• Strong understanding of Python and familiarity with at least one other mature language
• Experience working collaboratively using tools such as jira, GIT, and clever doodles.
• Comfortable working with relational and no-sql databases

Bonus:

• Experience integrating applications by developing & consuming public & private APIs
• Familiarity with PHP, MySQL, JavaScript, and L/WAMP environments
• Used to test-driven development with unit-tests and continuous integration systems
• Experience architecting analytics systems and/or setting up BI data warehouses
• Experience building or integrating with digital asset management systems
• Love of photography or filmmaking (or both!)
• Contributed to an open source software project; show us your GitHub account!

Front-end Developer

SmartShoot is building the preeminent marketplace for filmmakers and photographers. Having already executed over 50,000, on-location photo and video shoots for partners that include Airbnb, Google, Groupon, TripAdvisor and many others, we are building on that success to provide a complete business platform to help our growing network of pro talent find customers, manage projects, deliver media, and ensure timely payment for their work. We are looking for an experienced front end developer to join our small, agile development team as a key player in building out features and products for media customers as well as pro service providers. You’ll work with designers, other developers, and product managers to help build new and improved ways for people to find and collaborate with the best pro talent for their video and photographic projects. As a Front End Developer you will specialize in building responsive and elegant user interfaces.

Requirements:

• Working closely with designers, product managers, and other engineers to implement versatile solutions to tricky web development problems
• Embracing emerging standards while promoting best practices in order to push the limits of what a browser can do
• Building UI templates, manage stylesheets
• Launching, iterating and making a difference
• Implementing designs with a pixel-perfect attention to detail

Bonus:

• 4+ years of experience building user interfaces for web applications, with expertise in: HTML5, CSS3, JavaScript and AJAX, JavaScript & JQuery Libraries
• Ability to collaborate with UI designers and product managers in navigating tradeoffs between design, ease of development, and future maintainability
• Experience applying responsive design to improve UX on web and mobile devices
• History of testing and developing across multiple browsers while maintaining a consistent user experience
• Experienced in version control systems (Git/SVN)

• Experience coding PHP and/or working with Zend Framework
• Experience with client side Javascript frameworks and libraries like Backbone, Angular, Underscore

Customer Success

SmartShoot is growing our world-class client support/operations team to take care of our customers, filmmakers and photographers. If you are a proven star at delivering exceptional service and have a passion for photography and video, we want you on our customer-focused, dedicated, creative and extremely hard-working team.

As a SmartOps Representative, your role will focus on pre and post sales customer support and scheduling and interaction with our network of professional filmmakers and photographers. The ideal candidate has proven experience delivering superior customer service, phones sales and a desire to continue to learn, develop and grow.

Requirements:

• Answering client requests or inquiries concerning services, products and process via phone and inbound email/cases
• Scheduling shoots and booking filmmakers for our various projects
• Providing customers with product and service information, including setting expectations and basic preparation for their shoots
• Work in one or multiple queues with various customer and clients
• Sell products and place customer orders in computer system
• Identify, research, and resolve customer issues using the computer system and follow-up on customer inquires not immediately resolved
• Gain an understanding of our talent (filmmaker and photographer) network to book challenging appointments or solve customer service escalations
• Continually maintain working knowledge of all company products, services and promotions
• Other duties as assigned

Bonus:

• Excellent written and oral communication skills and the ability to learn new technology at lightning speed
• 2+ years in a client service role (at a technology company a plus)
• Demonstrated aptitude for exceptional customer service
• Quick learner who thrives in a fast-paced environment
• Ability to work independently and manage projects with many moving parts
• Familiarity with Salesforce a plus
• Photography, Video or production knowledge a plus